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Mornings only

The desk runs Tuesday through Saturday, 8:00 am to 11:30 am, Eastern Time. Replies go out inside that window and not outside it.

Anything posted on a Sunday waits until Tuesday morning. That is a consequence of one person doing the fieldwork, the writing, the photography and the correspondence, and of a winter working day that starts before dawn and is over by mid afternoon. A journal claiming an all day inbox would just be slower about the same thing.

Where a message goes

Into one mailbox, opened by one person. Nothing automated exists beyond the confirmation that a message arrived, no reference number is issued, and there is nobody else to escalate to.

First in the pile

Corrections. If a gate is now locked, a stairway has closed, a road has stopped being maintained or a fact in a report is simply wrong, that goes to the front and is dealt with the same morning. Name the report and the detail. Anything that changes what another reader might do gets printed at the top of the piece with the date.

Notes about a report that are not corrections still get a written answer rather than an acknowledgement, usually inside the same week. Requests to use a photograph are decided one at a time, generally within a week or so.

Declined, plainly

Some things arrive often enough that a clear refusal is more use than silence.

Nothing can be booked, held, reserved or paid for through this desk, and there is no partner behind the site to be passed along to.

Route and itinerary planning is not something this desk does. A cold season plan turns on the specific week, the wind, what is ploughed, what is padlocked and what you are equipped for, none of which is visible from an inbox. The reports carry the raw conditions instead, which is the honest version of the same help.

Guest posts, sponsored reports, link exchanges and requests to add a link to a published piece are refused without exception and are not answered. There is no version of that conversation that ends differently.

Equipment for review is not accepted. Sending it unrequested does not create an obligation and it will not produce a mention.

Street and telephone

Letters arrive at 500 Seneca Street, Buffalo, NY 14204, United States. The box is emptied weekly rather than daily, which makes email the better route for anything with a deadline behind it.

The line, +1 (716) 883-4027, is answered during the same morning window. It is a working number for a small publisher rather than a support desk, and email produces better answers to anything that takes thought.

Personal data

Access, correction, deletion and opt out requests belong at [custodian@delyavia.com](mailto:custodian@delyavia.com) rather than the editorial address.

Keeping them in one place is what makes it possible to answer inside the deadlines the law sets. A data question sent to the editorial mailbox still gets handled, it simply takes the long way round. The Privacy Policy explains what happens to each kind of request.

Photographs

Every frame here belongs to Delyavia Imprint LLC and carries no open licence. Reposting one somewhere else with a credit underneath is reuse in exactly the same way that reposting it without one is.

Requests get a straight yes or no rather than a price list. Useful things to include: the intended placement, the surrounding context, and the length of time involved. Lifting a sentence or two from the writing needs no permission at all, provided a link points back and the excerpt still says what it said before it was cut.